Cookie Policy
Last Updated: 1 May 2025
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help the website function correctly, remember your preferences, and provide analytical data to improve the user experience.
Journey Express LLP ("Company") uses cookies and similar technologies (web beacons, pixels, local storage) on journeyxpress.com("Site"). This Cookie Policy explains what cookies we use, why, and how you can control them.
2. Types of Cookies We Use
| Category | Purpose | Essential? |
|---|---|---|
| Strictly Necessary | Enable core site functions: session management, login state, security tokens, form submissions, load balancing. | Yes — cannot be disabled |
| Functional / Preference | Remember your preferences: language, currency, preferred travel routes, and UI settings for a personalised experience. | Optional |
| Analytics / Performance | Collect anonymised usage data (page views, session duration, error logs) to improve Site performance and user experience. Providers: Google Analytics, Microsoft Clarity. | Optional |
| Marketing / Targeting | Display relevant ads, track campaign effectiveness, and enable remarketing. Providers: Google Ads, LinkedIn Insight Tag, Meta Pixel. | Optional |
3. Specific Cookies Used
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| jx_session | Journey Xpress | User session authentication | Session |
| jx_prefs | Journey Xpress | UI preferences (language, currency) | 1 year |
| _ga, _gid | Google Analytics | Distinguish users, session tracking | 2 years / 24 hours |
| _gcl_au | Google Ads | Conversion tracking | 3 months |
| li_gc, lidc | B2B remarketing via LinkedIn Insight Tag | 6 months | |
| _fbp | Meta (Facebook) | Facebook Pixel for ad retargeting | 3 months |
4. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages (e.g., embedded maps, live chat widgets, video embeds). These third parties have their own privacy and cookie policies, over which we have no control. We encourage you to review those policies directly.
5. Managing Your Cookie Preferences
5.1 Via Browser Settings
Most browsers allow you to view, block, or delete cookies through their settings. Below are links to instructions for major browsers:
Note: Disabling strictly necessary cookies may prevent some core features of the Platform (such as login or booking) from functioning correctly.
5.2 Opt-Out Tools
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Interest-based advertising: Your Online Choices (EU) or NAI Opt-Out (US)
6. Consent
When you first visit our Site, you will be presented with a cookie consent banner. By clicking "Accept All", you consent to all optional cookies. You may select "Manage Preferences" to customise your choices. Strictly necessary cookies are always active.
You may withdraw consent at any time by clearing your cookies in browser settings or by contacting us.
7. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will reflect the most recent revision.
8. Contact Us
For questions about this Cookie Policy, contact us at info@journeyxpress.com or call +91 93269 40044.