Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Client", or "Corporate Account Holder") and Journey Express LLP("Company", "we", "us"), operating under the brand Journey Xpress. By accessing our website, mobile application, or using any of our corporate travel management services, you agree to be bound by these Terms.

1. Definitions

• "Services" — all corporate travel management services including but not limited to air ticketing, hotel bookings, ground transport, meetings & events management, visa assistance, expense management, and duty-of-care.
• "Platform" — the Journey Xpress website (journeyxpress.com) and mobile application(s).
• "Traveller" — any individual whose travel is booked or managed via our Services.
• "Corporate Client" — the company, firm, or organisation entering into a service agreement with Journey Express LLP.
• "Travel Supplier" — airlines, hotels, car rental companies, railways, visa agencies, and other third-party service providers.
• "Booking Confirmation" — the e-mail, SMS, or platform notification issued by us upon successful confirmation of a booking.

2. Eligibility

• Our Services are available to registered corporate entities and their authorised employees aged 18 years and above.
• Individuals using the Platform on behalf of a corporate client represent that they have authority to bind such entity to these Terms.

3. Account Registration & Corporate Onboarding

• Corporate clients must complete our onboarding process and provide accurate company information including GST registration, authorised signatory details, and a signed Service Agreement.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
• You must notify us immediately of any unauthorised access or security breach at info@journeyxpress.com.
• We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

4. Booking Services

4.1 General

• Journey Xpress acts as an agent between the Corporate Client and Travel Suppliers. The contract for each travel service is directly between the Traveller/Client and the relevant Supplier.
• Fares, availability, and booking conditions are subject to change without notice until a Booking Confirmation is issued.
• All bookings are subject to the terms, conditions, and fare rules of the respective Travel Supplier.

4.2 Air Tickets

• Air tickets are non-transferable unless permitted by the airline.
• Name changes are generally not permitted; re-booking may attract full fare difference plus airline penalties.
• It is the traveller's responsibility to ensure passport validity, visa documents, and health/travel requirements for the destination.
• Check-in times, baggage allowances, and other conditions are governed by the airline's own terms.

4.3 Hotels

• Hotel reservations are subject to the hotel's cancellation and no-show policies, which will be disclosed at the time of booking.
• Early check-out refunds are at the hotel's discretion.

4.4 Ground Transport & Other Services

• Ground transport, rail, and other ancillary services are governed by the respective supplier's terms.

5. Pricing, Fees & Taxes

• All prices displayed on the Platform are indicative and subject to change. The final price is confirmed at the time of booking.
• Prices include applicable GST, airport taxes, and service charges unless otherwise stated. Visa fees, travel insurance, porterage, and personal expenses are not included.
• Journey Express LLP may charge a transaction service fee per booking, as agreed in the corporate Service Agreement.
• All invoices are issued with applicable GST and are due as per the payment terms in the Service Agreement.
• Late payments attract interest at 18% per annum (1.5% per month) from the due date.

6. Payment Terms

• Payments may be made via credit card, debit card, net banking, NEFT/RTGS, or such other modes as agreed with the Company.
• Payment card transactions are processed through PCI-DSS compliant gateways. We do not store card numbers.
• In case of failed transactions, the amount will be refunded to the original payment source within 5–7 working days as per our Refund Policy.
• Corporate credit facilities, if extended, are subject to credit limit terms specified in the Service Agreement and may be revoked at any time in the event of default.

7. Cancellations & Amendments

All cancellations and amendments are governed by our Refund & Cancellation Policy, and the cancellation terms of the respective Travel Supplier. Journey Express LLP's service fee is generally non-refundable.

8. Travel Documents & Compliance

• It is the traveller's sole responsibility to obtain valid passports, visas, health certificates, permits, and any other documents required for the journey.
• Journey Xpress may assist with visa applications as a facilitation service; we do not guarantee visa approval.
• Compliance with DGCA regulations, IATA rules, immigration laws, and destination-country regulations is the traveller's responsibility.

9. Duty of Care & Travel Insurance

• We provide duty-of-care services as specified in the Service Agreement, including real-time traveller tracking and emergency assistance.
• We strongly recommend that all corporate travellers obtain comprehensive travel insurance. Journey Xpress may offer travel insurance through partner insurers; such insurance is subject to the insurer's terms and conditions.
• Journey Express LLP is not liable for events beyond our reasonable control (see Section 12).

10. Intellectual Property

• All content on the Platform — including text, graphics, logos, icons, images, and software — is the exclusive property of Journey Express LLP or its licensors and is protected under Indian intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
• "Journey Xpress" and the Journey Express LLP logo are trademarks of Journey Express LLP.

11. Limitation of Liability

• Journey Express LLP acts as an intermediary agent and is not a principal in the travel contract between you and the Travel Supplier.
• We are not liable for any acts, omissions, defaults, negligence, or breach of statutory duty of any Travel Supplier.
• Our total aggregate liability to you in respect of any and all claims arising under or in connection with these Terms shall not exceed the service fees actually paid by you to Journey Express LLP in the preceding three (3) months.
• We are not liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, loss of revenue, or loss of data.
• Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance of its obligations arising from causes beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, civil unrest, war, terrorism, airline/supplier insolvency, or failure of telecommunications networks.

13. Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of the Platform or our systems
• Submit false, misleading, or fraudulent booking information
• Use automated tools (bots, scrapers) to access or extract data from the Platform
• Engage in any activity that disrupts, damages, or impairs the Platform

14. Data Protection

The collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via e-mail or a prominent notice on the Platform at least 14 days before taking effect. Continued use of our Services after such changes constitutes acceptance. It is your responsibility to review these Terms periodically.

16. Termination

• Either party may terminate the service relationship by providing 30 days' written notice, subject to the terms of any signed Service Agreement.
• We may immediately suspend or terminate your access for material breach of these Terms, non-payment, or unlawful use.
• Upon termination, any outstanding amounts become immediately due and payable.

17. Governing Law & Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of the Republic of India.
• Any dispute shall first be attempted to be resolved by good-faith negotiations within 30 days of written notice of the dispute.
• Unresolved disputes shall be subject to binding arbitration under the Arbitration and Conciliation Act, 1996, with a single arbitrator mutually appointed. The seat of arbitration shall be Mumbai, Maharashtra.
• Courts of Mumbai, Maharashtra, India shall have exclusive jurisdiction for matters not subject to arbitration.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

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